Many new age businesses have discovered the benefits of outsourcing their customer care needs.
Contrary to some beliefs, the main advantage of outsourcing this vital function is to save money. India is the top country to which global businesses outsource mainly due to the lower costs of hiring a customer care outsourcing partner here.
So, here we are to show you how outsourcing your customer care needs can save you money and help you advance towards success!
1) Saves on space
A spacious office set-up or manufacturing unit plays a big role in running a business well. Apart from providing ample area to undergo operations, it motivates employees and gives them the required space to create and function best. An office address also adds to brand value. The bigger the team, the more space you need.
In order to accommodate a growing company, you may need to sacrifice a popular address just to be able to maintain your people. Outsourcing the complete function of customer care can actually cut your real estate costs in half. Since your outsourcing customer support partner or team will be based elsewhere, you don’t need to pay to hire a separate office space for them or for the internal team that would have been doing the outsourced partner’s job. Hence, you can enjoy the pleasures of a compact yet plush office without having to pay to seat a large employee base.
2) Saves on human resource
Naturally, if you are not required to pay for employee facilities or office space, you will not need to spend on fat employee packages! Find a customer care outsourcing company that gives you a good deal to suit your specific requirements. Then add up the numbers that include management, senior level, mid-level, freshers and trainee salaries and do the comparison for yourself. Hiring an outsourcing company will always work out to be cheaper than increasing your own employee strength. If it doesn’t, it doesn’t make sense to hire one!
3) Saves on training and development
With the way markets keeps growing and changing, constant training and development is key to staying relevant and on top. The Association of Talent Development has estimated that companies spend about USD1,273 per employee in trainings. Customer care training programs can include acquiring domain knowledge, adapting to new technologies, nurturing individual talents and more. A good customer support outsourcing company is always well trained and up to speed on the latest in industry. You will not even be required to impart domain expertise to the new team. The only knowledge transfer that is needed is regarding your company, its objectives and clientele. This can usually be done over a time span of 24 hours. Time is money, after all!
4) Saves in times of change management
If you’re a company in the middle of a transition in terms of processes or systems, the functioning of your customer care outsourcing partners will not get affected. Since the outsourced team is a separate entity performing specialized tasks, it can continue doing so with no delay or interruptions. So whether you’re going through a complete change in top management, new office location, or brand new technological inputs, you can be rest assured that an outsourced customer service team will be unaffected.
5) Saves on technological investments
Speaking about technological inputs, a major cost in today’s businesses is to stay up to date with the latest tech. Every industry is experiencing advancement and technology is assisting in making things easier and more efficient across-the-board. Technological advancement in the customer support sector, commonly known as CRM is a major cost component for most companies. It includes all technology that helps companies stay connected to customers, streamline processes to do with customers and improve profitability.
A technologically-enabled customer service team is able to track calls in real time, access past calls and generate metrics to assist business. The ability to collect, analyze, compare data related to customer communication, to enhance functions requires technological investments. Outsourcing this function, can cuts major costs and complications.
Hence, saving multiple costs puts you in a more advantageous position to advance your business on various fronts. Like adding products and services to your offerings, expanding reach by setting up new branches or outlets or then revamping to meet the demands of the future.
Syrow – Your best customer service partner!
Syrow, is one of the best Customer Service Outsourcing companies in India. It offers a complete suite of Customer Care Services.
Syrow’s customer care center works on behalf of its clients, to manage their tasks efficiently using quality processes & services at very cost effective prices.
By adopting a research-led approach, Syrow equips organizations with powerful insights that can transform the way they perceive business challenges. Our teams consists of domain-specific experts who can help companies develop innovative strategies in order to compete and win in the industry segment they operate. This helps save out clients’ time, money and effort towards achieving success.
For guidance or services for your customer service requirements, contact us today. Our teams are waiting to hear from you.