by Syrow Editorial Team | Jun 29, 2020 | Customer Care, Startup, Tips
The current COVID-19 lockdown is triggering some long term changes in our professional lives, such as setting up and managing a remote customer support team. As more companies and employees are converting from the office-going to a work-from-home basis., we are...
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by Syrow Editorial Team | Jun 27, 2019 | Customer Care, Tips
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due to the two-way nature of social media, businesses began hearing back from their customers – sometimes even instantly and with no...
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by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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by Syrow Editorial Team | Feb 18, 2019 | Customer Care, Tips
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell you exactly why: 70% of buyers refer to online reviews before ordering online Nearly 79% of customers trust online product reviews over...
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