by Syrow Editorial Team | Jun 27, 2019 | Customer Care, Tips
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due to the two-way nature of social media, businesses began hearing back from their customers – sometimes even instantly and with no...
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by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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by Syrow Editorial Team | Feb 18, 2019 | Customer Care, Tips
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell you exactly why: 70% of buyers refer to online reviews before ordering online Nearly 79% of customers trust online product reviews over...
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by Syrow Editorial Team | Feb 4, 2019 | Customer Care, Tips
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone! You will be soon in that popular pool of varied companies gaining multiple benefits that outsourcing brings with it for a variety of...
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