by Syrow Editorial Team | Oct 20, 2018 | Customer Care, Knowledge Base, Tips
We have far moved on from those days when businesses would be just a 9 to 5 thing. For businesses, the need for 24/7 customer support rises from the basic point that consumers now are not constrained by time zones or location. The customer now is always online,...
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by Syrow Editorial Team | Oct 20, 2018 | Customer Care, Knowledge Base, Startup, Tips
Still facing a problem in keeping pace with the changing technology and market trends? There is a never-ending conversation on how the consumers are becoming more demanding, well informed and connected which is transforming the way audiences engage. Thus, keeping your...
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by Syrow Editorial Team | Jun 2, 2017 | Customer Care, Knowledge Base, Tips
Be it a service based company or a product oriented company, the primary thing you will need for business growth and sustainability is customer satisfaction. If you can offer prompt and professional customer service, it not only keeps your customers happy but also...
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by Syrow Editorial Team | Feb 21, 2017 | Knowledge Base, Tips
If you’re planning to setup an in-house call centre or have one already, you invariably deal with a lot of numbers, stats and metrics. These are crucial to dictate the performance and efficiency of your operations, and hence directly affect your overall customer...
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