by Syrow Editorial Team | Apr 28, 2021 | Knowledge Base
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the later phrase sounds like its about your employees rather than your customers, it still means improving your...
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by Syrow Editorial Team | Apr 21, 2021 | Knowledge Base, Tips, Uncategorized
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the internet), it makes it easier to target, track, respond, evolve and measure CX....
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by Syrow Editorial Team | Jan 29, 2021 | Knowledge Base
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege to access multiple platforms for investigating, comparing,...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in...
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by Syrow Editorial Team | Jan 15, 2021 | Customer Care, Knowledge Base
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mechanism and finally, optimize it all. As companies clamor to find solutions to...
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by Syrow Editorial Team | Dec 28, 2020 | Knowledge Base, Tips
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent data analytics that give you deeper insights into your customers so you can service...
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