by Syrow Editorial Team | Jun 11, 2021 | Knowledge Base, Tips
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial entities such as banks and loan providers are faced with challenges of their own. SME pain points regarding lending establishments...
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by Syrow Editorial Team | May 25, 2021 | Customer Care, Knowledge Base
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in this trend. This has resulted in Real Estate Developers utilizing technology, especially AI, in innovative ways to enhance the entire...
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by Syrow Editorial Team | May 12, 2021 | Knowledge Base
It has been noticed that optimum CX takes more than merely setting up a sound sales or customer service outsource team. The idea of excellent Customer Experience Management should be apparent across all organizational function areas to be able to offer it via every...
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by Syrow Editorial Team | Apr 28, 2021 | Knowledge Base
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the later phrase sounds like its about your employees rather than your customers, it still means improving your...
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by Syrow Editorial Team | Apr 21, 2021 | Knowledge Base, Tips, Uncategorized
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the internet), it makes it easier to target, track, respond, evolve and measure CX....
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by Syrow Editorial Team | Jan 29, 2021 | Knowledge Base
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege to access multiple platforms for investigating, comparing,...
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