by Syrow Editorial Team | Nov 27, 2021 | Customer Care, Knowledge Base
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us that securing a sale is a short term benefit while customer support can result in multiple advantages. As a business, if you are placed in a...
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by Syrow Editorial Team | Nov 24, 2021 | Customer Care, Knowledge Base
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not only the current dispute or squabble, but possibly the prospect of sales, now or forever....
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by Syrow Editorial Team | Oct 27, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands of employees. In the early days, a support role was considered a “starter job” because most people...
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by Syrow Editorial Team | Oct 21, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Syrow Podcast - Studying Organizational Behavior is the Key to Business Success /wp-content/uploads/2021/10/Syrow-Organizational-Behavior-Podcast.wav Organizational success doesn’t happen by fluke. The most successful businesses are those that focus on their customers...
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by Syrow Editorial Team | Oct 13, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the customer on receiving an email. Even worse: The average time to respond to customer...
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by Syrow Editorial Team | Oct 6, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotion and anxiety in service calls, making a job that is hard for reps on a normal day far...
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