by Syrow Editorial Team | Jul 31, 2020 | Knowledge Base
Companies utilizing the SaaS model are increasing day by day. It’s a platform that suits business and customers alike, creating a seamless customer experience. Services such as Dropbox, Google Drive, Microsoft Office 365, Salesforce and Zendesk are all SaaS...
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by Syrow Editorial Team | Jul 23, 2020 | Knowledge Base, Startup, Tips
If customer is king, market research is like a deep conversation with royalty! The purpose of this talk would be to understand his habits, preferences and thought processes. The idea behind Market Research is similar. Online Market Research tools and techniques are...
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by Syrow Editorial Team | Apr 23, 2019 | Knowledge Base
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend time choosing the best products. It’s all can be done on a single click by her or him at their convenience. “In the world of Internet, it’s...
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by Syrow Editorial Team | Mar 12, 2019 | Customer Care, Knowledge Base
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main advantage of outsourcing this vital function is to save money. India is the top country to which global businesses outsource mainly due to...
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by Syrow Editorial Team | Mar 6, 2019 | Customer Care, Knowledge Base
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad past experiences or general misconceptions? Negative experiences are difficult to undo but if the reasons holding you back from utilising third-party...
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by Syrow Editorial Team | Nov 10, 2018 | Customer Care, Knowledge Base, Tips
Businesses are usually keen on executing and managing their business operations through their in-house teams. But as the company business begins to expand and thrive decision makers find it very challenging to manage their time as well as maintain productivity. At...
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