by Syrow Editorial Team | Dec 19, 2020 | Customer Care, Knowledge Base
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign, missing out Customer Experience tools, will lead to an incomplete strategy. So, what do we mean by a Customer Experience strategy? Simply put, it’s a...
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by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
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by Syrow Editorial Team | Nov 30, 2020 | Knowledge Base
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple ways. To briefly understand RPA – its a system of tools that...
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by Syrow Editorial Team | Nov 11, 2020 | Knowledge Base, Tips
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created to even deliver the right messages directly to your customers? These messages can be altered to...
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by Syrow Editorial Team | Nov 5, 2020 | Knowledge Base, Tips
Currently, top companies offering the best customer value dominate that space purely due to their innovative use of technology. Customer value can be described as ‘benefits’ offered to customers. Everyone knows that the more benefits a company offers, the better! So,...
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by Syrow Editorial Team | Oct 16, 2020 | Knowledge Base, Tips
Employee Skill Development and Training is considered to be an investment in your best company resources – people. Neglected areas of employee training and engagement have known to lead to a variety of problems such as employee attrition, office politics and low...
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