by Syrow Editorial Team | Nov 10, 2018 | Customer Care, Knowledge Base, Tips
Outsourcing your business processes can be a big decision to take. For many companies outsourcing customer service can be quite overwhelming as they have the fear of losing their personal touch when it comes to branding efforts. So if you are still confused on whether...
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by Syrow Editorial Team | Oct 20, 2018 | Customer Care, Knowledge Base, Tips
We have far moved on from those days when businesses would be just a 9 to 5 thing. For businesses, the need for 24/7 customer support rises from the basic point that consumers now are not constrained by time zones or location. The customer now is always online,...
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by Syrow Editorial Team | Oct 20, 2018 | Customer Care, Knowledge Base, Startup, Tips
Still facing a problem in keeping pace with the changing technology and market trends? There is a never-ending conversation on how the consumers are becoming more demanding, well informed and connected which is transforming the way audiences engage. Thus, keeping your...
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by Syrow Editorial Team | Jun 2, 2017 | Customer Care, Knowledge Base, Tips
Be it a service based company or a product oriented company, the primary thing you will need for business growth and sustainability is customer satisfaction. If you can offer prompt and professional customer service, it not only keeps your customers happy but also...
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by Syrow Editorial Team | Apr 20, 2017 | Customer Care, Hiring, Knowledge Base
It is really important for any entrepreneur to hire the right Executive, especially when it comes to hiring individuals for calling. Different people have different perceptions about call centre executives. But it is the HR/Entrepreneur who needs to focus on certain...
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by Syrow Editorial Team | Mar 13, 2017 | Customer Care, Knowledge Base
You just cannot deny the fact that it is a monumental task to deliver excellent customer service to your clients. And this fact is true no matter which industry you’re in; be it healthcare, real estate, banking or ecommerce, your customers become your number one...
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