by Syrow Editorial Team | Nov 30, 2021 | Customer Care, Knowledge Base
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts can run out of exciting and positive ways to portray the right messaging. Added to which, the purpose of a bunch of...
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by Syrow Editorial Team | Nov 27, 2021 | Customer Care, Knowledge Base
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us that securing a sale is a short term benefit while customer support can result in multiple advantages. As a business, if you are placed in a...
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by Syrow Editorial Team | Nov 24, 2021 | Customer Care, Knowledge Base
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not only the current dispute or squabble, but possibly the prospect of sales, now or forever....
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by Syrow Editorial Team | Oct 27, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands of employees. In the early days, a support role was considered a “starter job” because most people...
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by Syrow Editorial Team | Oct 21, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Syrow Podcast - Studying Organizational Behavior is the Key to Business Success /wp-content/uploads/2021/10/Syrow-Organizational-Behavior-Podcast.wav Organizational success doesn’t happen by fluke. The most successful businesses are those that focus on their customers...
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by Syrow Editorial Team | Oct 13, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the customer on receiving an email. Even worse: The average time to respond to customer...
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