by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
more >
by Syrow Editorial Team | Apr 13, 2022 | Customer Care, Tips
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission. It’s liberating, encouraging and triggers many advantages. When a customer support team...
more >
by Syrow Editorial Team | Apr 5, 2022 | Customer Care
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses. Though the emotion-driven innovation trend began 4 years ago, the pandemic has taken it to the next level, owing to a range of...
more >
by Syrow Editorial Team | Feb 24, 2022 | Customer Care, Hiring
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further information, resolving queries, expressing grievances or other such instances that...
more >
by Syrow Editorial Team | Jan 14, 2022 | Customer Care, Tips, Uncategorized
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be new to you. Either way, we’ve identified 5 factors which were not so apparent in earlier years and...
more >
by Syrow Editorial Team | Jan 5, 2022 | Customer Care, Knowledge Base
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and though this may sound tricky and impossible to control, it’s a factor that can...
more >
