by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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by Syrow Editorial Team | Mar 12, 2019 | Customer Care, Knowledge Base
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main advantage of outsourcing this vital function is to save money. India is the top country to which global businesses outsource mainly due to...
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by Syrow Editorial Team | Mar 6, 2019 | Customer Care, Knowledge Base
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad past experiences or general misconceptions? Negative experiences are difficult to undo but if the reasons holding you back from utilising third-party...
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by Syrow Editorial Team | Feb 18, 2019 | Customer Care, Tips
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell you exactly why: 70% of buyers refer to online reviews before ordering online Nearly 79% of customers trust online product reviews over...
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by Syrow Editorial Team | Feb 4, 2019 | Customer Care, Tips
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone! You will be soon in that popular pool of varied companies gaining multiple benefits that outsourcing brings with it for a variety of...
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by Syrow Editorial Team | Jan 22, 2019 | Customer Care
Organizations invest a large sum of money to set-up an established call centre. Though outsourcing the call-centre services is a trend, however keeping in the mind the key parameters that help in achieving a grand success for your company shouldn’t be ignored. When we...
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