by Syrow Editorial Team | May 3, 2021 | Customer Care
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better than social media. A brand’s voice, values and messaging can be depicted most accurately through the social media platform you choose....
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by Syrow Editorial Team | Apr 25, 2021 | Customer Care, Tips
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful venture, each one independent of another. Inventory issues, product quality, e...
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by Syrow Editorial Team | Mar 20, 2021 | Customer Care, Tips
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impetus during the pandemic, when businesses and brands had to deal with a barrage of customer...
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by Syrow Editorial Team | Mar 11, 2021 | Customer Care, Tips
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result in a failed or slow business. A comprehensive customer support system includes...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in...
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by Syrow Editorial Team | Jan 15, 2021 | Customer Care, Knowledge Base
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mechanism and finally, optimize it all. As companies clamor to find solutions to...
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