by Syrow Editorial Team | Jun 24, 2019 | Customer Care, Startup
Your company is in its emergent, initial stages. There’s much to be done in merely setting up operations. Capital is limited, people are few and production is not at full capacity, yet. How important is it then to actively invest and action customer service...
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by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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by Syrow Editorial Team | May 11, 2019 | Customer Care, Hiring
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Apr 11, 2019 | Customer Care
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By 2021, it is estimated that 2.14 billion people worldwide will be purchasing almost everything online. Hence, every customer interaction that...
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by Syrow Editorial Team | Mar 25, 2019 | Customer Care
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was coined. No one really knew or cared about job satisfaction a decade or so ago. But as soon as we discovered that such a thing existed, we also realized that...
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