by Syrow Editorial Team | Apr 9, 2022 | Knowledge Base, Tips
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social platforms and social messaging apps. This is applicable to both positive, and not-so-happy instances. Customers basically like the...
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by Syrow Editorial Team | Apr 5, 2022 | Customer Care
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses. Though the emotion-driven innovation trend began 4 years ago, the pandemic has taken it to the next level, owing to a range of...
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by Syrow Editorial Team | Feb 24, 2022 | Customer Care, Hiring
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further information, resolving queries, expressing grievances or other such instances that...
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by Syrow Editorial Team | Feb 7, 2022 | Knowledge Base
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture! Which is why consumers, across age groups and geographies, are familiar with chat support...
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by Syrow Editorial Team | Jan 27, 2022 | Knowledge Base
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s likeliness in recommending a company. As most of us are aware, it is easier to secure a customer’s loyalty...
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