by Syrow Editorial Team | Jan 27, 2022 | Knowledge Base
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s likeliness in recommending a company. As most of us are aware, it is easier to secure a customer’s loyalty...
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by Syrow Editorial Team | Jan 14, 2022 | Customer Care, Tips, Uncategorized
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be new to you. Either way, we’ve identified 5 factors which were not so apparent in earlier years and...
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by Syrow Editorial Team | Jan 5, 2022 | Customer Care, Knowledge Base
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and though this may sound tricky and impossible to control, it’s a factor that can...
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by Syrow Editorial Team | Dec 30, 2021 | Knowledge Base
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally, all customers prefer to be given immediate attention, especially if they are...
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by Syrow Editorial Team | Dec 22, 2021 | Uncategorized
When India’s most trusted and reliable shipping aggregator, Shyplite, partners with Syrow, a leading customer service outsourcing company in India, it’s great news for all e-commerce companies, big or small! As a shipping aggregator, Shyplite assists e-commerce...
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