Customer Care
What Does Customer Loyalty Mean For Your Business?
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your…
Knowledge Base
5 Ways to Go the Extra Mile with Customer Service
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing…
Knowledge Base
Why Pay For The Heads When You Can Gain From The Utilization?
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does…
Knowledge Base
It’s time you talk to your customer in their language, hope you’re doing it
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your…
Knowledge Base
Give Your Customer Support an Edge with these Services
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to rely on product quality as the key differentiator till now.…
7 Ways omnichannel customer support benefits your business
As your business competes for the most valuable space called the customer’s mind, you want to make sure you’re not leaving out anything. This is why you wish to deliver…
Knowledge Base
Top Tips to Improve Customer Service in The Education Sector
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now…
Benefit from a customer support center, without the hassle
In the strongly competitive world today, your business works hard to survive and grow. And keeping your customers happy is unarguably the most important factor responsible for the growth of…
Knowledge Base
5 ways in which Banks and SME Loan Providers Can Boost their Customer Service
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial entities such as banks and loan providers are faced with…
Customer Care
5 Customer Support Trends Influencing The Hospitality Sector
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some of the top hotel chains to shut shop. Cities most…