by Syrow Editorial Team | Jul 13, 2019 | Clients, Customer Care, Startup, Success Stories
So, are you an enterprise considering moving from in-house to external sales or customer service? How do you start comparing your in-house apples to those outsourced oranges? What math should go into the business case around call centre outsourcing costs India and the...
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by Syrow Editorial Team | Jul 5, 2019 | Customer Care
As you begin to grow your business to the next level of accomplishment, you will naturally realize the importance of customer service. If you’re handling the entire customer support show by yourself, you may at some point need to outsource this function, owing to an...
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by Syrow Editorial Team | Jun 27, 2019 | Customer Care, Tips
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due to the two-way nature of social media, businesses began hearing back from their customers – sometimes even instantly and with no...
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by Syrow Editorial Team | Jun 24, 2019 | Customer Care, Startup
Your company is in its emergent, initial stages. There’s much to be done in merely setting up operations. Capital is limited, people are few and production is not at full capacity, yet. How important is it then to actively invest and action customer service...
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by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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