by Syrow Editorial Team | Dec 6, 2020 | Uncategorized
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation between a customer support agent and the complainant. A lot of customer...
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by Syrow Editorial Team | Nov 30, 2020 | Knowledge Base
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple ways. To briefly understand RPA – its a system of tools that...
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by Syrow Editorial Team | Nov 16, 2020 | Customer Care, Tips
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is on and losing customers during this time, could cost you more than any other time of the year. So, we’ve put together a checklist of things you...
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by Syrow Editorial Team | Nov 11, 2020 | Knowledge Base, Tips
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created to even deliver the right messages directly to your customers? These messages can be altered to...
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by Syrow Editorial Team | Nov 7, 2020 | Uncategorized
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service on multiple levels. It has, in fact, been proven that B2C companies who invest in...
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