by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
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by Syrow Editorial Team | Apr 19, 2022 | Knowledge Base
Want to get your customers hooked onto your brand? It’s easy – just reward them! But is it really that simple to lock in customer loyalty and ensure that it lasts? And will that extra time and money spent in offering discounts and gifts truly pay off? To ease...
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by Syrow Editorial Team | Apr 13, 2022 | Customer Care, Tips
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission. It’s liberating, encouraging and triggers many advantages. When a customer support team...
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by Syrow Editorial Team | Apr 9, 2022 | Knowledge Base, Tips
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social platforms and social messaging apps. This is applicable to both positive, and not-so-happy instances. Customers basically like the...
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by Syrow Editorial Team | Apr 5, 2022 | Customer Care
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses. Though the emotion-driven innovation trend began 4 years ago, the pandemic has taken it to the next level, owing to a range of...
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