Customer Care
Do employees value organizational values? Bridge the gap!
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense passion and pride. They give direction to the company and…
Customer Care
Under and Over staffing can get your business at death’s door
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still something keeping you…
Customer Care
What Does Customer Loyalty Mean For Your Business?
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your…
Knowledge Base
5 Ways to Go the Extra Mile with Customer Service
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing…
Knowledge Base
Why Pay For The Heads When You Can Gain From The Utilization?
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does…
Knowledge Base
It’s time you talk to your customer in their language, hope you’re doing it
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your…
Knowledge Base
Give Your Customer Support an Edge with these Services
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to rely on product quality as the key differentiator till now.…
Knowledge Base
5 ways in which Banks and SME Loan Providers Can Boost their Customer Service
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial entities such as banks and loan providers are faced with…