Knowledge Base
How To Improve Your Response Rate
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally,…
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Knowledge Base
Top Tips to Improve Customer Service in The Education Sector
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now…
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