by Syrow Editorial Team | Dec 30, 2021 | Knowledge Base
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally, all customers prefer to be given immediate attention, especially if they are...
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by Syrow Editorial Team | Jun 20, 2021 | Knowledge Base, Tips
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now acknowledging the importance of...
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