Customer Care
What Are The Three Mistakes That Can Be Powerful Learning Opportunities
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-called professionally-run…
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Customer Care
Are Your Employees Really Your Most Important Asset?
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization believe in this…
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Customer Care
Royal Treatment for New Customers vs Rewards for Existing Customers
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential…
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