Customer Care
Under and Over staffing can get your business at death’s door
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still something keeping you…
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Customer Care
What Does Customer Loyalty Mean For Your Business?
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your…
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Knowledge Base
5 Ways to Go the Extra Mile with Customer Service
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing…
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Knowledge Base
Why Pay For The Heads When You Can Gain From The Utilization?
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does…
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