Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors. In case of instant responses to their quick queries, the number goes upto almost 80%! That’s – huge chunk of customers taken care of just by installing an efficient chat platform based on easy, wide featured SDKs and APIs.
However, when brands, for instance, in home appliance, automobile, electronics and even furniture installation spaces include advanced chat features in their customer support portfolio, it’s a game changer! Advanced chat features include Voice & Video calling, Rich Media Attachments, Webhooks & Bots, and Custom Messages, all via a single chat platform.
Identifying this opportunity based on the latest customer data, Syrow – a leading customer support company has partnered with CometChat – one of the most advanced and secure chat platforms in the space.
However, there is more than one piece of good news with this partnership. Companies can now not only experience CometChat’s smooth and advanced chat features, but they can also be supported by the complete suite of Syrow’s top quality offerings.
Let’s find out what the joint benefits of this collaborations looks like for companies:
12 Advantages of Utilizing both CometChat and Syrow Services
1. Unified, omnichannel platform
Customer support delivered via an omnichannel platform is effective in initiating and maintaining customer tracking and updated communication between agents and your customers. This platform supports audio and video calls, tickets, social media messages, emais, chat, Whatsapp and SMS communication.
So, whether your customers contact you via their phones or laptops, through chat windows, direct calls, emailed tickets, or any other, Syrow is able to keep track of every message or call, and offer quick resolutions in record time.
2. CSaaS Model
Syrow’s CSaaS model directly takes into consideration volatile or rapidly fluctuating market conditions, to allow businesses to scale up or down as per their needs.
As opposed to a Dedicated model, CSaaS has the flexibility to enable economical outsourcing, especially during off season times when companies are often forced to pay more for customer support, than they should.
3. Multilingual, 24×7
One of the qualities of exceptional CX is relentless support across locations, languages and time zones. This can happen with Syrow’s multilingual customer support teams who are able to communicate in a variety of regional languages.
The ability to offer relentless support, all day and night, even through weekends and national holidays is achieved by combining Human & AI skills, in the best manner. Certain issues can be resolved by intelligent chatbots systems, while advanced problems are handled by trained human agents.
4. Advanced CRM
Our built-in Customer Relationship Management tools enable companies to go above and beyond regular customer support offerings, and proactively assist their customers.
A CRM system is especially helpful when following your customers through the entire buyer journeys, from the point of inquiry to delivery, across all vital touch points.
5. Customised and branded
Unlike other chat platforms, CometChat offers a white label chat platform that can be customised to a client’s logo, colours and branding.
Your customers will never know that you are using a vendor’s chat services and this boosts trust levels between you and them. You may choose to upgrade or change your services or design at any point.
6. Cloud-based system
CometChat’s processes are all cloud enabled making it easier to monitor, alter, scale and keep secure. It also ensures that there is zero downtime during high traffic phases such as festivals, holidays or for mega sales and discounted occasions.
7. Real time voice, video and chat
A chat platform that enables real time voice and video, along with text sharing caters to a wide variety of applications.
Gone are the days when customers were expected to record a video and send it to the company. Then the company would analyze the video and try to figure out the issue. Sometimes, this worked but with complex issues regarding appliances or electronics, it did not. CometChat’s live video and voice platform, supported by Syrow’s trained agents, offers a much better approach to resolving customer issues via a safe, encrypted platform.
8. Connecting users and communities
This is a highly beneficial feature that can assist brands to develop communities within their customer base. CometChat supports user to user interactions and cross chat, via consumer forums on specific products, events or issues.
Real-time chat between customers can easily lead to building communities organically, which is proving to be one of the best ways to retain customers.
9. Data masking
In case certain buyers or sellers do not want their identities revealed in the chat window or across forums, CometChat offers the ability to mask personal information such as phone numbers and email ids.
This encourages customers to connect with the brand, in a safe manner.
10. Virtual Receptionist
For smaller companies with limited budgets and resources, the virtual receptionist is a handy tool to answer every incoming call. Many new businesses lose opportunities as their limited staff is unable to attend calls.
With the virtual receptionist, there is zero downtime or disruptions, and it can be activated very quickly via our automated signup and onboarding process.
11. Flexible Packages
Flexible packages that can be scaled up or down, almost instantly, can be availed from Syrow while experiencing the advanced gamut of chat features from CometChat.
This allows companies to manage their customer support budget in a more practical manner.
12. Wide industry applications
Finally, the greatest advantage of utilising Syow and CometChat is that the joint services of both companies are applicable to almost any B2B or B2C industry. Whether you are an Ecommerce player, an Edutech startup or an established Fintech company wishing to expand, there is a tailored customer support package made just for you.
Syrow and CometChat currently cater to clients in the Hospitality, Medical, Tourism, Pharma, Ecommerce, Finance, Emergency Services, Electronics and Consumer Durables sectors, among others. Your company or sector could be next!
[Sign up] with CometChat for All-In-One Text, Voice and Video.
If you have any questions or need assistance, please feel free to [contact us.]