AI-Driven Personalization to Enhance Customer Experience
Top 3 Tips to Enhance Customer Experience with AI-Driven Personalization Overview: With the current business landscape, customer experience (CX) has become a major factor in shaping brand success. AI-driven personalization…
Customer Care
How To Empower A Customer Support Team In Today’s Times
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission.…
Tips
The Right Way To Respond To Customers On Social Media
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social platforms and social messaging apps. This is applicable to both…
Customer Care
5 New Things We Learnt About Customers in 2021
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be…
Knowledge Base
Why People-Focus Over Profit-Focus Is The First Step In Top CX
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR function, separate from running the actual business, correct? However, companies…
Customer Care
Customer Support: Evolution from Entry-level Role to a Great Career Option
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands…
Customer Care
5 Reasons Why Studying Organizational Behavior is the Key to Business Success
Customer Care
Why Timely Responses Should be a Priority For Your Contact Center
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the…
Customer Care
The Importance of SaaS Customer Support in a Post-COVID World
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotion and anxiety in service…
Customer Care
5 Reasons Cloud-Based Contact Centers are Gaining the Competitive Advantage
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud, such contact centers have plenty of advantages over non-cloud contact…