Technology-led

How to Deflect Contacts Without Compromising on CX

If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…

4 years ago

Best Practices For Integrating Messaging Into A Customer Service Strategy

Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But…

5 years ago

4 Disruptive Technologies With A Bright Future In Every Sector

Technology plays an undeniable role in our lives. A disruptive technology, is one that breaks down old patterns and begins…

5 years ago

Why Remote Working Is Gaining Popularity Among GenZ Workers

GenZ workers are the ones who were born between 1995 and 2015. Today, there are between 5 and 25 years…

5 years ago

Positive Business Aspects of COVID-19 That You May Not Be Aware Of

The global COVID 19 pandemic that is transforming the way we live, earn and socialise, is doing so in small,…

5 years ago