It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly…
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with…
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there…
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service…
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is…