CSaaS

Under and Over staffing can get your business at death’s door

Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…

4 years ago

What Does Customer Loyalty Mean For Your Business?

“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…

4 years ago

5 Ways to Go the Extra Mile with Customer Service

Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…

4 years ago

Why Pay For The Heads When You Can Gain From The Utilization?

Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…

4 years ago