How Does Outsourcing Your Call Center Operations Helps Your Business Process Improvement (BPI)?

Be it a service based company or a product oriented company, the primary thing you will need for business growth and sustainability is customer satisfaction. If you can offer prompt and professional customer service, it not only keeps your customers happy but also enhances brand loyalty. A large organization would be keen to handle customer care operations on their own and deliver. Now that being said, the outsourcing of call centers has become a trend for many small-to-medium enterprises which is increasing day by day. An outsourced call center is a model where they seek for resources outside the organization to enhance call center functionality. So why do you need to outsource call center operations instead of running an Inbound Call Center? And more importantly, how does that impact your BPI? Here are five reasons.

1. Cost Effectiveness

You just cannot deny the aspect of cost effectiveness if you plan on setting up your own call center. You will have a huge cost benefit if you can outsource call center operations. According to 2013 Global Contact Center Survey Results, a business organization can save up to 50% if it can outsource operations to the right Customer Care Provider. The countries where the cost of labor is relatively low are preferred for outsourcing operations. Once cost effectiveness is taken care of, your Business Process Improvement strategy automatically aligns itself toward profitability.

2. Focus on other aspects

Now if you can outsource the call center operations, it will let you focus on other factors like and activities like production, sales and distribution. These are the core activities you need to take care of. Then your existing employees/managers would not have to keep time aside for non-core activities and instead focus on the main aspects of a business organization. Thus, it enhances productivity invariably.

3. Risk is reduced

Customer Service Outsourcing reduces risk. If you can outsource to a reliable third party, it brings a mutual risk sharing agreement. Thus, you get additional help for your company and brings security that you will get extra hands for support in case of any challenging situation. In fact you can also identify the root causes of the hurdles faced by your business, and improve the operational efficiency.

4. Trained staff

Now, if you outsource call center operations, it will automatically reduce the need to bring in a team of trained staff if you run an in-house call center agency. One of the best things is, you won’t have to invest a major amount of time and resources in training the agents. Reliable Call Center Companies will have experienced professionals who are capable of understanding the business necessities and they can meet the customer expectations. These trained professionals will be the confident voice of your brand and you will be relieved to offer the duty in the hands of trusted and trained professionals.

5. Scalability

When you are running a business, after some time, there will definitely be a spike in business. This will have a direct effect on the size of the call center you choose. With a sharp rise in customer acquisition, you cannot afford to fall back on your existing call center setup. That’s a No-No. You will be required to ramp up the customer service by including Social Media Support, Email Support along with Phone Support. However if you can outsource to a leading call center organization, you can rest assured they are going to do the needful to scale up your customer service requirement and they can do it with ease. So you won’t need to make an investment on talent or technology internally.

Syrow Can Help Enhance Your BPI with 3 Important Factors

We at Syrow understand the immediate as well as long-term needs of business organizations and help align with their business goals. Syrow provides 24hr Phone Support, 24hr Chat Support, and 24hr Email & Social Media Support to both domestic and international clients.

We strongly follow our three-step model to help companies achieve a stronger BPI model.

Step 1 – Flexible Models on Offer

We always maintain and run operations with flexibility in mind. While other third party call center organizations may struggle to implement newer business processes or models in place, Syrow is fully equipped to make amends or change the existing process without any lag in implementation. This invariably helps businesses make use of our resources as much or as little as they desire.

Step 2 – We Provide a Personal Touch

Many organizations fear that outsourcing their customer service could hamper quality. Syrow addresses this issue by hiring the Best Virtual Assistant who don’t just perform the role of Call Center Agents, but also act as brand ambassadors for your business. We treat every client of yours the same way we would treat our own client, with a personal touch.

Step 3 – Unwavering Security Commitment

In the business of customer service, there is a lot of client data that is dealt, both low-risk and high-risk. Syrow’s long-standing commitment to keeping all sensitive data safe and secure has earned us recognition and repeat clients from sectors such as technology, hospitality, banking, finance and other sectors. Thus you can stay relaxed that all the data you share with us are kept 100% confidential at all times.

Are you interested in knowing more about how we can help improve your business process through committed 24hr Customer Service? Reach out to us now.