Syrow offers a wide range of services including 24x7 inbound phone call support, semi-voice email, chat, WhatsApp, and ticketing support. Our team of well-trained executives also provides telecalling services with professional customer handling using excellent written and verbal communication. Additionally, you can monitor each interaction on our Syrow dashboard, which includes all call recordings, chat/ticket/email transcripts, a simple CRM, and a ticketing system, as well as various metrics to measure customer satisfaction.

Our telecalling services are executed by well-trained executives and we adjust the dialing period to the best suitable time to reach your customers for telemarketing, pre-sales, appointment settings, feedback collection, and reaching out to real-time leads that you generated through digital marketing. Additionally, our team of experts are equipped with the latest tools and techniques to make the telecalling process more efficient.

Our customer support services are available 24/7, 365 days a year. This means that our team is always available to assist you and your customers, no matter the time of day or day of the week.

All our team members undergo comprehensive training that includes product knowledge, customer service best practices, and communication skills. Additionally, we provide ongoing training and development opportunities to ensure that our team members are equipped to handle any customer service scenario.

You will first select a Syrow package that is suitable for your specific needs, and complete the sign-up process. Subsequently, a knowledge transfer session will be scheduled in which our trainer will be educated on your specific requirements and our team will implement the necessary technical integrations and establish an escalation matrix. In the following days, there will be daily reviews with Syrow's team to ensure a seamless process and optimal coordination. Once established, regular weekly review meetings will be conducted to maintain an excellent level of service.

At Syrow, we strive to provide the best possible customer service experience. However, we understand that sometimes things can go wrong. In the event that a customer has a complaint, our team is trained to handle the situation with empathy, patience, and a focus on finding the best solution for the customer. We will take the necessary steps to address the issue and ensure that the customer is satisfied with the resolution. In the event that a customer's issue cannot be resolved at the first point of contact, our team is trained to escalate the issue to the appropriate department or manager for further assistance.

Syrow takes customer privacy very seriously. We are a certified ISO 9001 and ISO 27001 company and we invest in the latest technologies and best practices to protect customer data and comply with all relevant data privacy laws and regulations. We take a multi-layered approach to prevent data breaches. This includes implementing firewalls, intrusion detection and prevention systems, and regular security audits. Additionally, our team members are trained to handle customer information with care and to comply with our strict data security policies.

Syrow measure customer satisfaction through a variety of methods, including customer feedback surveys, regular team meetings to discuss customer interactions, and ongoing training and development for our team members. After every interaction, we collect customer feedback and measure the CSAT, NPS and CES scores. Additionally, we have a dedicated quality assurance team that monitors customer interactions to ensure that we are meeting the highest standards, needs, and expectations of our clients and their customers. This helps us to identify areas of improvement and take necessary actions to enhance the customer experience.