outsource customer support

How To Empower A Customer Support Team In Today’s Times

‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one…

3 years ago

What Role Does Customer Support Play in The Shipping Sector? Is it Crucial?

If we view the shipping industry for what it is, then we realise that it revolves around serving the end…

4 years ago

How Customer Acquisition & Customer Experience Go Hand in Hand

The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…

4 years ago