Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial…