Multilingual Customer Service

Is Your Organization Empathetic to Customers?

Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve…

4 years ago

Do employees value organizational values? Bridge the gap!

Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense…

4 years ago

Under and Over staffing can get your business at death’s door

Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…

4 years ago

What Does Customer Loyalty Mean For Your Business?

“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…

4 years ago

5 Ways to Go the Extra Mile with Customer Service

Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…

4 years ago