“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud,…
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s…
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this,…
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” --Unknown Individuals make…