Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for…
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…