The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there…
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’…
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service…
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically…