Outsource Your Customer Service to Syrow to Grow Unabated

Outsourcing has been the buzz word in the world of business for quite some time now. Many look at it as the knight in shining armour for their business, but many others don’t think so. There are plenty of reasons as to why a company may opt for outsourcing its tasks. A company manages a lot of tasks each day. These tasks which are not directly related to the company can be outsourced keeping in view the desired result in mind. This in actuality saves a lot of time and money as well.

Outsourcing Goals

Outsourcing can be done for a plenty of reasons. The main reason always is the economic consideration. Have you ever come across any organization which pays more to outsource? You would have never! Savings is always the primary objective of any organization. Apart from increasing savings, outsourcing can propel changes in processes and affect overall growth by the introduction of new technologies.

Syrow is the Answer to Great Customer Support

Syrow is a specialized Business Process Outsourcing Centre that offers a full suite of Customer Support Services across a wide range of industry verticals. Having started our operations in 2003, we have had exceptional growth outpacing our competitors and tasting unprecedented success; and we owe it all to our dedicated staff whose only priority is to help businesses provide a great customer experience to their customers.

The team at Syrow is fully capable of lending its support to represent companies on their behalf to make sure their customer queries are handled efficiently. Organizations can grow toward business excellence by offshoring a resource-intensive task such as Customer Support to experts like Syrow which can help accelerate their business development.

By adopting a research-led approach, Syrow equips organizations with powerful insights that can transform the way they perceive business challenges. Our teams consists of domain-specific experts who can help companies develop innovative strategies in order to compete and win in the industry segment they operate.

Case Study: The Failing of Doormint, India’s largest and Most Successful Laundry Startup

When Doormint was started by founders Abhinav Agarwal and Naman Lahoty as an on-demand laundry services startup, they made all the right noise. Originally launched in Mumbai first, Doormint was able to raise $3 million from Helion Venture Partners and Kalaari Capital as well as bring a part of the first batch of Google Launchpad Accelerator, an initiative for mentoring startups and providing equity-free support. There was a lot of hope riding on Doormint as per industry pundits and they were poised to expand big in Bangalore and Delhi. However the company has ceased all its operations as on Sep. 20 and officially bid goodbye.

Doormint had seen a 45 percent month-on-month growth and handled about 500 orders a day. About 1.2 million orders were also processed by them in their 2 years of existence. When asked about the primary reason for their failure, the co-founders said that it was about the difficulty in scaling up, while giving consistently good value to customers. Although there are many challenges for any startup, customer satisfaction and retention of their customer base is paramount for each and every organization in order to achieve long-term growth, which is probably where Doormint fell short.

Another Laundromat – The Moustache Laundry’s founder Sameer Jain said this in an interview to Techstory, “The major pain point is managing the quality when scaling up, managing the unit economics, and delivering consistent value to the customers. It’s quite a difficult task to explain to the customer the value that they get from outsourcing their laundry versus washing clothes at home.”

On the other hand, the Success of WashBuddy

Now take the case of WashBuddy, the most successful Laundromat in Bangalore with the highest number of chains in the city. Having served more than 6,000 customers, they have grown vastly in just a short period of time. Washbuddy is all geared up to cover a lot more areas in Bangalore and are scaling up effortlessly, thanks to Syrow.

WashBuddy decided to truly concentrate on their primary objective while offshoring their customer support activities and pre-sales to Syrow, thereby making room for themselves to grow in parallel. Mr. Hahiharan Jeeva, the founder of WashBuddy had this to say –

“The ease with which we do business with the help of Syrow is increasing especially with their improved Customer Service. Syrow has definitely assisted us in building our dreams. We scaled our business by 8x. Thank you Syrow.”

It’s quite clear that for startups to grow, they need to be able to scale up faster, efficiently and in a seamless manner. To be able to do that, startups need to concentrate on their core business and develop a razor-focussed business model. Syrow can help small and medium enterprises in achieving exactly that. When you choose Syrow to handle all your customer-handling operations, you get time to focus on the core activities and overcome important challenges on the business front.

Why Syrow?

• 24-hour Customer Care and Tele-calling support for any industry vertical
• Highly-trained and Dedicated staff who assure the utmost quality and the highest levels of customer satisfaction
• Highly-flexible teams to handle any capacity and any level of the campaign, both inbound and outbound
• Widest range of services including inbound call handling, outbound telesales, and telemarketing, chat support, email & social media support, intelligent IVR and fulfillment services in conjunction with media response handling
• Highly affordable and startup-friendly pricing plans

In order to get in touch with us, please visit https://www.syrow.com/contact-us/. You can also email us at support@syrow.com or call us on +91 80 4611 3000