The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there…
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’…
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly…
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to…
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally…
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The…
Live chat is a simple idea that has grown to play a vital role in today’s customer support sector. Live…
Passion is an often misunderstood word. Due to its loose, somewhat vague labels, passion has been viewed to be the…
If there was ever a positive time for online buying, then this is it! A smooth online customer buying experience…
The tendency to sacrifice a somewhat safe but reliable job in search of converting one’s passion into a long term…