Behind every successful business, is an industrious entrepreneur. An individual with the vision and foresight to establish an enterprise that…
Tough times bring out the best in us and there’s no better example of this, than the enterprising Startups that…
Remote customer support teams can provide top end services when provided with adequate knowledge, cloud-based systems, time management & project…
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due…
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is…
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report…
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company.…
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell…
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone!…
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations…