Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend…
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the…
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer…
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it…
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is…
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But…
Currently, top companies offering the best customer value dominate that space purely due to their innovative use of technology. Customer…
Employee Skill Development and Training is considered to be an investment in your best company resources - people. Neglected areas…
Technology plays an undeniable role in our lives. A disruptive technology, is one that breaks down old patterns and begins…
Pricing decisions or pricing policies are decided based on numerous external factors. One of the primary external factors to influence…