The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some…
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead…
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that…
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target…
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend…
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the…
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer…
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it…
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is…