Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social…
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You…
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud,…
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s…
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this,…