Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization,…
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial…
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some…
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead…
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that…
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target…
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…