Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to…
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for…
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly…
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with…
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and…
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors.…
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR…
If we view the shipping industry for what it is, then we realise that it revolves around serving the end…
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts…