Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in…
It has been noticed that optimum CX takes more than merely setting up a sound sales or customer service outsource…
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the…
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target…
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service…
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically…
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer…
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign,…
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it…