In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target…
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service…
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically…
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer…
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign,…
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it…
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support…
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But…
Currently, top companies offering the best customer value dominate that space purely due to their innovative use of technology. Customer…