“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization,…
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial…
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in…
It has been noticed that optimum CX takes more than merely setting up a sound sales or customer service outsource…
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the…