Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors.…
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR…
If we view the shipping industry for what it is, then we realise that it revolves around serving the end…
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts…
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us…
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…