“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud,…
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s…
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this,…
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” --Unknown Individuals make…
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of…
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing…
Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve…
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense…
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…