Best Outsourcing Customer Support & AI-Powered Services Summary India has come into view as a world leader in Outsourcing customer…
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX…
The idea of utilising information about your customers to make them feel understood, special and motivated, is not new. Most…
Want to get your customers hooked onto your brand? It’s easy - just reward them! But is it really that…
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social…
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to…
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for…
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly…
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with…
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and…