Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing…
Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve…
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense…
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…
“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for…
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations…
As Steve Job correctly said, "When you're in a start-up, the first ten people will determine whether the company succeeds…