‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one…
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses.…
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This…
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You…
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly…
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and…
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…
If we view the shipping industry for what it is, then we realise that it revolves around serving the end…
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts…
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us…