There are many theories out there on the right path to raise your CX Maturity levels. But they all basically…
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the…
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign,…
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is…
Cloud Telephony is a technologically refined method of communication that enables a host of traditional and new-age services towards improved…
Remote customer support teams can provide top end services when provided with adequate knowledge, cloud-based systems, time management & project…
The results are out! Retaining customers is more cost-effective than acquiring new ones. This is a global fact that cannot…
A start-up company or a budding business venture is not an uncommon feature in today's times. With the right kind…
‘Customer Support’ and ‘After Sales’ service are the key to growth and future development of businesses in this age of…
So, are you an enterprise considering moving from in-house to external sales or customer service? How do you start comparing…