Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that…
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend…
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically…
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the…
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign,…
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is…
Cloud Telephony is a technologically refined method of communication that enables a host of traditional and new-age services towards improved…
Remote customer support teams can provide top end services when provided with adequate knowledge, cloud-based systems, time management & project…